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Cancellation Policy
Cancellation / Rental Policy

Hassle Free Cancels - Feel free to book. Cancel for free up to 9 days before arrival for a full refund. Within 9-2 days of arrival there is a 20% cancel fee. Within 2 days of arrival there are no refunds for cancellations.

Our hostel is closed until the coronavirus is no longer a problem. We are only renting private units with their own entrances and bathrooms. Common areas outdoors include firepit, sun decks, bbqs, playground, ping pong table, horseshoe picnic tables, driveways and parking lots. Each unit has a keypad door lock with a new code for each guest.

What kind of room are you reserving? 
Each of our bedrooms is unique. Please read exact room details for each room.
All rooms feature sturdy wood bunks with good mattresses (sleep 6ft tall adults comfortably).
Beds are made with sheets, pillow cases and blanket. Soap & towels provided. 
Rooms 10-31 are tiny sleeping rooms with bunk beds and not much extra space. (Budget)
Rooms 1-8 are larger rooms with Smart TV’s with Cable, mini fridges and various other amenities. (Smaller than motel rooms, but nicer than most!)
Rooms 4 and 9 are the shared bunk rooms (dorms). (Guests must be 18 years of age or older to stay in the shared rooms. Please rent a private room if you are traveling with children.)
Shared locking residential-style tile bathrooms off main hallways. We reserve the right to shift guests between dorm rooms to best accommodate everyone. 

Navigate to Big Bear Hostel, 527 Knickerbocker Road, Big Bear Lake, CA 92315. Our driveway is between two large trees behind Getboards sports shop. The office is on the far side of Yellow House. 

We offer a Safe and Secure environment. All guests must present a valid government issued ID at check in. (State Drivers license, ID or passport)
Due to the communal nature of our lodge, no unregistered guests are allowed on the property. No visitors or extra guests are allowed to visit you during your stay. Courtesy to your fellow guests is required. You must clean up after yourself in common areas. We reserve the right to refuse service to anyone for any reason. Especially if they might impact the enjoyment of other guests. Violations of our terms and conditions will result in eviction without refund. You agree to be held responsible for any damages caused during your stay. You agree we can charge you for damages or excessive cleaning caused by you or guests in your party. 24hr video recording of outside entrances. We can't guarantee you can extend your stay. Please reserve the correct number of nights ahead of time.

Cancel Policy

We will do everything possible to re-book your room and offer you a refund or a rain-check. But as a small family run operation, we can't take the loss if you cancel at the last minute. If you have not called and cancelled and received a cancellation confirmation by email, your reservation will be considered a NO SHOW and be charged the full amount of your reservation and is not eligible for a rain check voucher. Winter weather and road closures are not a valid reason to cancel and get a refund. Be prepared to drive in snow and take alternate routes if necessary. 
If you leave early, we cannot refund you for unused nights. All cancellations are subject to a minimum 15% cancel fee. Reservations canceled outside our cancellation period may be given, at the sole discretion of Big Bear Hostel management,  "rain check" credit (valid for 6 months) if we can re-book for the same night(s). 
Reservations on holiday dates (*see below) are NOT eligible for a refund.
Non-holiday weekend reservations can be cancelled within 10 days of arrival.
Non-holiday midweek reservations can be cancelled within 3 days of arrival.
In rare events, (I.e Flooding, earthquakes, "Acts of God", pricing errors, maintenance, or for any other reason.) your confirmed reservation may be canceled and refunded in full, by Big Bear Hostel, without recourse or recompense. 

Double Check you have the correct "Number of Guests".
Children must be included in your guest count and are not free. Your reservation shows the number of guests allowed in your room. Rates include a certain number of guests (depending on room size). Extra guests cost $10-25+tax depending on room/season. If you show up with extra guests and we cannot accommodate everyone, you will not be allowed to stay and not given a refund. 

Big Bear Hostel charges your card the full amount of your reservation at the time of booking. 

NO SMOKING allowed in any of our rooms or buildings. Outside smoking 15ft from windows/doors okay.

SORRY, NO PETS are allowed.

Big Bear has many pet friendly lodges, please choose them when traveling with animals. We are a small family run business with a child with allergies. Thank you. 

: Our buildings have forced air central heating set around 70 degrees. We have no cooling system as mountain breezes keep Big Bear cool 99% of the time. Fans are available in our upstairs rooms.

 You must be 18 years or older to make a reservation and have valid ID and credit card. 

CORONAVIRUS WAIVER. Despite thorough cleaning between guests, we cannot guarantee you will not be exposed to viruses or germs during your stay. Renters assume all responsibility for themselves and their guest's safety and agree that use of common areas and our facilities are "at your own risk". 

BigBearGroups.com DBA is Big Bear Hostel.

*HOLIDAY DATES include: (3 day weekends, Memorial day weekend, MLK weekend, Presidents Day weekend, Labor Day weekend. 4th of July week, the last 2 weeks of December and first week in January, and Thanksgiving week. )